This Privacy Policy explains how Okay Broker ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit okaybroker.com and use our trading platform, mobile app and related services (collectively, the "Services"). By using the Services you agree to the terms of this Policy.
1. Information We Collect
1.1 Information you provide
- Account data: name, email address, phone number, country, date of birth.
- Identity verification (KYC): government-issued ID, proof of address, selfie.
- Payment data: deposit/withdrawal method details, transaction history.
- Support communications: messages, tickets and attachments you send us.
1.2 Information collected automatically
- Device and log data: IP address, browser, operating system, timestamps.
- Usage data: pages visited, trades placed, features used, performance metrics.
- Cookies and similar tracking technologies (see Section 5).
2. How We Use Your Information
- To create and operate your account, execute trades and process deposits and withdrawals.
- To verify identity, prevent fraud, and comply with AML and other legal obligations.
- To provide customer support, security alerts and service notifications.
- To improve the platform, develop new features, and analyze aggregated usage.
- To send marketing communications, where permitted, with an option to opt out.
3. Legal Basis for Processing
We process personal data on the basis of contract performance, our legitimate interests (platform security, fraud prevention, service improvement), your consent (marketing, optional cookies), and compliance with legal obligations.
4. Sharing With Third Parties
We do not sell your personal data. We may share it with:
- Payment processors and merchant partners (e.g. Premier PayFast, NOWPayments) to process transactions.
- KYC/AML providers to verify identity and screen sanctioned parties.
- Cloud hosting, database, email and analytics providers that operate our platform.
- Regulators, law enforcement or courts where legally required.
- Successors in the event of a merger, acquisition or asset sale.
5. Cookies & Tracking
We use strictly necessary cookies to keep you signed in and secure your session, functional cookies to remember your preferences, and analytics cookies to understand how the platform is used. You can control cookies through your browser settings. Disabling essential cookies may break login and trading functionality.
6. Data Security
- All traffic is encrypted in transit with TLS 1.2+.
- Passwords are hashed; sensitive tokens are stored in secure, access-controlled vaults.
- Access to production data is restricted to authorized personnel with audit logging.
- We enforce role-based access controls and row-level security on customer records.
Despite our safeguards, no system is 100% secure. You are responsible for keeping your login credentials confidential and enabling available security features such as strong passwords.
7. Data Retention
We retain personal data for as long as your account is active and for a further period required by applicable financial, tax and anti-money-laundering laws (typically 5–7 years after account closure). Backups are rotated on a defined schedule.
8. International Transfers
Your information may be processed in countries other than your own. Where we transfer data outside your jurisdiction, we use appropriate safeguards such as standard contractual clauses.
9. Your Rights
- Right to access, correct or delete your personal data.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time (without affecting past processing).
- Right to lodge a complaint with your local data protection authority.
To exercise any of these rights, email privacy@okaybroker.com.
10. Children
The Services are not intended for anyone under 18. We do not knowingly collect data from minors and will delete such data on discovery.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated by email or in-app notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
12. Contact Us
Okay Broker · Customer Compliance Team
Email: privacy@okaybroker.com
Support: support@okaybroker.com